I once saw a customer in a coffee shop who was very confused. He stood in line but kept changing his mind about what to order. First, he wanted a latte, then a cappuccino, and then a tea. Each time, he asked the barista for more details, which slowed down the line.
People behind him grew impatient. Some sighed loudly, while others checked their watches. The atmosphere became tense. Customers started to look frustrated and anxious.
Finally, the man decided to order a plain coffee, but it took so long that others left the line. His uncertainty affected everyone. It made the shop feel chaotic and unwelcoming. A smooth experience is important in busy places like this. A single person’s behavior can disrupt the whole flow, causing dissatisfaction for many.
