"Action will be Taken" - by Heinrich Boll
Probably one of the strangest interludes in my life was the time I spent as an employee in Alfred Wunsiedel’s factory. By nature, I am inclined more to pensiveness and inactivity than to work, but now and again prolonged financial difficulties compel me – for pensiveness is no more profitable than inactivity – to take on a so-called job. Finding myself once again at a low ebb of this kind, I put myself in the hands of the employment office and was sent with seven other fellow-sufferers to Wunsiedel’s factory, where we were to undergo an aptitude test.
The exterior of the factory was enough to arouse my suspicions: the factory was built entirely of glass brick, and my aversion to well-lit buildings and well-lit rooms is as strong as my aversion to work. I became even more suspicious when we were immediately served breakfast in the well-lit, cheerful coffee shop: pretty waitresses brought us eggs, coffee and toast, orange juice was served in tastefully designed jugs, goldfish pressed their bored faces against the sides of pale-green aquariums. The waitresses were so cheerful that they appeared to be bursting with good cheer. Only a strong effort of will – so it seemed to me -restrained them from singing away all day long. They were as crammed with unsung songs as chickens with unlaid eggs.
Right away I realized something that my fellow-sufferers evidently failed to realize: that this breakfast was already part of the test; so I chewed away reverently, with the full appreciation of a person who knows he is supplying his body with valuable elements. I did something which normally no power on earth can make me do: I drank orange juice on an empty stomach, left the coffee and egg untouched, as well as most of the toast, got up, and paced up and down in the coffee shop, pregnant with action.
As a result I was the first to be ushered into the room where the questionnaires were spread out on attractive tables. The walls were done in a shade of green that would have summoned the word “delightful” to the lips of interior decoration enthusiasts. The room appeared to be empty, and yet I was so sure of being observed that I behaved as someone pregnant with action behaves when he believes himself unobserved: I ripped my pen impatiently from my pocket, unscrewed the top, sat down at the nearest table and pulled the questionnaire toward me, the way irritable customers snatch at the bill in a restaurant.
Question No. 1: Do you consider it right for a human being to possess only two arms, two legs, eyes, and ears?
Here for the first lime I reaped the harvest of my pensive nature and wrote without hesitation: “Even four arms, legs and ears would not be adequate for my driving energy. Human beings are very poorly equipped.”
Question No. 2: How many telephones can you handle at one time?
Here again the answer was as easy as simple arithmetic: “When there are only seven telephones,” I wrote, “I get impatient; there have to be nine before I feel I am working to capacity.”
Question No. 3: How do you spend your free time?
My answer: “I no longer acknowledge the term free time – on my fifteenth birthday I eliminated it from my vocabulary, for in the beginning was the act.”
I got the job. Even with nine telephones I really didn’t feel I was working to capacity. I shouted into the mouth-pieces: “Take immediate action!” or; “Do something! – We must have some action – Action will be taken – Action has been taken – Action should be taken.” But as a rule – for I felt this was in keeping with the tone of the place – I used the imperative.
Of considerable interest were the noon-hour breaks, when we consumed nutritious foods in an atmosphere of silent good cheer. Wunsiedel’s factory was swarming with people who were obsessed with telling you the story of their lives, as indeed vigorous personalities are fond of doing. The story of their lives is more important to them than their lives, you have only to press a button, and immediately it is covered with spewed-out exploits.
Wunsiedel had a right-hand man called Broschek, who had in turn made a name for himself by supporting seven children and a paralyzed wife by working night-shifts in his student days, and successfully carrying on four business agencies, besides which he had passed two examinations with honors in two years. When asked by reporters: “When do you sleep, Mr. Broschek?” he had replied: “It’s a crime to sleep!”
Wunsiedel’s secretary had supported a paralyzed husband and four children by knitting, at the same time graduating in psychology and German history as well as breeding shepherd dogs, and she had become famous as a night-club singer where she was known as Vamp Number Seven.
Wunsiedel himself was one of those people who every morning, as they open their eyes, make up their minds to act. “I must act,” they think as they briskly tie their bathrobe belts around them. “I must act,” they think as they shave, triumphantly watching their beard hairs being washed away with the lather: these hirsute vestiges are the first daily sacrifices to their driving energy. The more intimate functions also give these people a sense of satisfaction: water swishes, paper is used. Action has been taken. Bread get eaten, eggs are decapitated.
With Wunsiedel, the most trivial activity looked like action: the way he put on his hat, the way-quivering with energy – he buttoned up his overcoat, the kiss he gave his wife, everything was action.
When he arrived at his office he greeted his secretary with a cry of “Let’s have some action!” And in ringing tones she would call back: “Action will be taken!” Wunsiedel then went from department to department, calling out his cheerful: “Let’s have some action!” Everyone would answer: “Action will be taken!” And I would call back to him too, with a radiant smile, when he looked into my office: “Action will be Taken!”
Within a week I had increased the number of telephones on my desk to eleven, within two weeks to thirteen, and every morning on the streetcar I enjoyed thinking up new imperatives, or chasing the words take action through various tenses and modulations: for two whole days I kept saying the same sentence over and over again because I thought it sounded so marvelous: “Action ought to have been taken;” for another two days it was: “Such action ought not to have been taken.”
So I was really beginning to feel I was working to capacity when there actually was some action. One Tuesday morning – I had hardly settled down at my desk – Wunsiedel rushed into my office crying his “let’s have some action!” But an inexplicable something in his face made me hesitate to reply, in a cheerful gay voice as the rules dictated: “Action will be taken!” I must have paused too long, for Wunsiedel, who seldom raised his voice, shouted at me: “Answer! Answer, you know the rules!” And I answered, under my breath, reluctantly, like a child who is forced to say: I am a naughty child. It was only by a great effort that I managed to bring out the sentence: “Action will be taken,” and hardly had I uttered it when there really was some action: Wunsiedel dropped to the floor. As he fell he rolled over onto his side and lay right across the open doorway. I knew at once, and I confirmed it when I went slowly around my desk and approached the body on the floor: he was dead.
Shaking my head I stepped over Wunsiedel, walked slowly along the corridor to Broschek’s office, and entered without knocking. Broschek was sitting at his desk, a telephone receiver in each hand, between his teeth a ballpoint pen with which he was making notes on a writing pad, while with his bare feet he was operating a knitting machine under the desk. In this way he helps to clothe his family. “We’ve had some action,” I said in a low voice.
Broschek spat out the ballpoint pen, put down the two receivers, reluctantly detached his toes from the knitting machine.
“What action?” he asked.
“Wunsiedel is dead,” I said.
“No,” said Broschek.
“Yes,” I said, “come and have a look!”
“No,” said Broschek, “that’s impossible,” but he put on his slippers and followed me along the corridor.
“No,” he said, when we stood beside Wunsiedel’s corpse, “no, no!” I did not contradict him. I carefully turned Wunsiedel over onto his back, closed his eyes, and looked at him pensively.
I felt something like tenderness for him, and realized for the first time that I had never hated him. On his face was that expression which one sees on children who obstinately refuse to give up their faith in Santa Claus, even though the arguments of their playmates sound so convincing.
“No,” said Broschek, “no.”
“We must take action;” I said quietly to Broschek. “Yes,” said Broschek, “we must take action.”
Action was taken: Wunsiedel was buried; and I was delegated to carry a wreath of artificial roses behind his coffin, for I am equipped with not only a penchant for pensiveness and inactivity but also a face and figure that go extremely well with dark suits. Apparently as I walked along behind Wunsiedel’s coffin carrying the wreath of artificial roses I looked superb. I received an offer from a fashionable firm of funeral directors to join their staff as a professional mourner. “You are a born mourner,” said the manager, “your outfit would be provided by the firm. Your face – simply superb!”
I handed in my notice to Broschek, explaining that I had never really felt I was working to capacity there; that, in spite of the thirteen telephones, some of my talents were going to waste. As soon as my first professional appearance as a mourner was over I knew: This is where I belong, this is what I am cut out for.
Pensively I stand behind the coffin in the funeral chapel, holding a simple bouquet, while the organ plays Handel’s Largo, a piece that does not receive nearly the respect it deserves. The cemetery café is my regular haunt; there I spend the intervals between my professional engagements, although sometimes I walk behind coffins which I have not been engaged to follow, I pay for flowers out of my own pocket and join the welfare worker who walks behind the coffin of some homeless person. From time to time I also visit Wunsiedel’s grave, for after all I owe it to him that I discovered my true vocation, a vocation in which pensiveness is essential and inactivity my duty.
It was not till much later that I realized I had never bothered to find out what was being produced in Wunsiedel’s factory. I expect it was soap.
(Translated by Leila Vennewitz)
Thinking about empathy skills:
1. What exactly is empathy?
Ans: Empathy means understanding how someone else feels. It is like putting yourself in their place and feeling their emotions.
2. How is empathy different from sympathy?
Ans: Empathy is feeling with someone; sympathy is feeling sorry for them. Empathy connects, while sympathy sometimes creates distance.
3. Do you think having empathy is important for human beings? Why?
Ans: Yes, empathy helps people care for and understand each other. It builds trust, kindness, and better relationships.
Workplace skills:
1. What kind of workplace skills do we learn or are forced to learn from the architecture of buildings where factories, offices are located?
Ans: We learn to adjust to space, light, and design. Bright lights and open spaces may increase energy and focus. Architecture can shape how we feel and work.
2. What kind of workplace skills do we learn from the way in which our co-workers, including managers, interact with us and others?
Ans: We learn teamwork, communication, and respect. Good interaction teaches us patience and problem-solving. We also learn how to lead and support others.
3. What are the advantages of doing some work for which we may not have acquired any proper training? Why would you do such work?
Ans: It helps us discover hidden talents and gain new experience. We may also learn faster in real situations. Doing such work can lead to growth and confidence.
4. Do you think that simply working to earn a living is a meaningful way of living?
Ans: Only earning money is not always meaningful. Helping others and doing work with purpose gives life deeper value. Sharing skills or time with the less privileged brings true satisfaction.
Case Study / Real Life Experience:
(In a paragraph of 150 words, write about one or two employees you know or have heard of who quit their job to find another one to suit their temperament.)
I once heard about a man named Rakesh who worked in a large IT company. Although the job paid well, he found the work environment too stressful and fast-paced for his calm and thoughtful nature. He was often expected to handle multiple tasks at once and attend long meetings, which made him feel drained. After two years, Rakesh decided to quit and look for a job that suited his personality better. He eventually found work at a small publishing house, where the atmosphere was quieter and the tasks more focused. He now edits manuscripts, works with writers, and enjoys the peace and creativity of his new role. Similarly, a woman named Priya left her marketing job to become a yoga instructor. She wanted a more meaningful and balanced life. Both Rakesh and Priya found happiness after choosing careers that matched their inner nature and temperament.
MCQs on "Action will be Taken":
Here are 50 multiple-choice questions (MCQs) based on "Action Will Be Taken" by Heinrich Böll, followed by the answer key at the end. Each question tests comprehension, inference, theme, character analysis, and style.
MCQs:
-
Who is the narrator of the story?
A. Alfred Wunsiedel
B. Broschek
C. An unnamed pensive man
D. Vamp Number Seven -
Why did the narrator join Wunsiedel’s factory?
A. He loved action
B. He was passionate about work
C. He was financially struggling
D. He wanted to meet Wunsiedel -
What was unusual about the factory building?
A. It was underground
B. It was built entirely of glass bricks
C. It was shaped like a telephone
D. It was made of wood and straw -
What was the narrator’s reaction to the cheerful breakfast setting?
A. He enjoyed it
B. He was suspicious
C. He ignored it
D. He left immediately -
What did the narrator realize about the breakfast?
A. It was poisoned
B. It was a celebration
C. It was part of the test
D. It was a welcome gift -
What unusual thing did the narrator do during breakfast?
A. Drank coffee with sugar
B. Took selfies
C. Drank orange juice on an empty stomach
D. Danced with the waitress -
What was the color of the walls in the questionnaire room?
A. Blue
B. White
C. Delightful green
D. Pale yellow -
What was the narrator’s answer to the first questionnaire?
A. Humans are perfect
B. Four arms and legs are too many
C. Humans are poorly equipped
D. I don’t know -
How many telephones did the narrator want to feel he was working to capacity?
A. Two
B. Five
C. Nine
D. Ten -
What did the narrator eliminate from his vocabulary on his fifteenth birthday?
A. Responsibility
B. Sadness
C. Free time
D. Friends -
What slogan did Wunsiedel frequently shout?
A. Get to work!
B. Let’s have some action!
C. Time is money!
D. Make it happen! -
How did employees respond to Wunsiedel’s slogan?
A. Yes, sir!
B. Immediately!
C. Action will be taken!
D. Take rest! -
What activity was Broschek doing with his toes?
A. Playing piano
B. Typing
C. Operating a knitting machine
D. Massaging himself -
What was the narrator’s role in the factory?
A. Secretary
B. Sales manager
C. Motivational speaker
D. Shouting imperatives into phones -
What did the narrator enjoy doing on the streetcar?
A. Sleeping
B. Creating new slogans
C. Reading novels
D. Singing songs -
How did Wunsiedel die?
A. Accident
B. He collapsed suddenly
C. The narrator pushed him
D. Heart attack due to inactivity -
How did the narrator react to Wunsiedel’s death?
A. Panic
B. Calm and thoughtful
C. Ran away
D. Cried loudly -
What did Broschek say repeatedly when he saw the body?
A. "Why him?"
B. "We must act!"
C. "No!"
D. "Help!" -
What kind of wreath did the narrator carry at the funeral?
A. Rose petals
B. Artificial roses
C. White lilies
D. Real flowers -
What job was the narrator offered after the funeral?
A. Secretary
B. Comedian
C. Professional mourner
D. Motivational speaker -
What compliment did the funeral director give the narrator?
A. “You look too sad.”
B. “You’re a born mourner.”
C. “You need training.”
D. “You’re hired as manager.” -
What was the narrator's final profession?
A. Teacher
B. Clerk
C. Mourner
D. Watchman -
What did the narrator think of Handel’s Largo?
A. Overrated
B. Annoying
C. Underrated
D. Boring -
What factory product does the narrator guess at the end?
A. Pens
B. Soap
C. Radios
D. Light bulbs -
What is the narrator’s dominant personality trait?
A. Energetic
B. Angry
C. Pensive and inactive
D. Excitable -
Who is Vamp Number Seven?
A. A factory machine
B. Wunsiedel’s daughter
C. The secretary
D. A musician -
What theme is central to the story?
A. Patriotism
B. War and peace
C. Absurdity of corporate life
D. Space travel -
What literary device is mostly used in the story?
A. Allegory
B. Satire
C. Simile
D. Rhyme -
What attitude do the workers seem to fake?
A. Sadness
B. Laziness
C. Cheerfulness and action
D. Curiosity -
What word is repeated throughout the story?
A. Fight
B. Action
C. Love
D. Tired -
What is the narrator’s view of ‘free time’?
A. Very important
B. Only for lazy people
C. Doesn’t exist
D. A gift -
What did the secretary do besides work?
A. Raised chickens
B. Wrote books
C. Sang at nightclubs
D. Was a dancer -
What phrase made the narrator hesitate when Wunsiedel entered?
A. “You’re fired!”
B. “What are you doing?”
C. “Let’s have some action!”
D. “Lunch break!” -
What does the narrator’s behavior suggest about modern workplaces?
A. They are fair and inspiring
B. They nurture individual skills
C. They value performance only
D. They demand meaningless action -
What does the narrator realize only later?
A. He hated Wunsiedel
B. He loved the secretary
C. He never found out what the factory produced
D. He wanted a new job -
What type of humor is present in the story?
A. Dark satire
B. Slapstick
C. Wordplay
D. Puns -
What shows the narrator’s disinterest in his job?
A. He always came late
B. He hated the coffee
C. He kept inventing empty slogans
D. He destroyed machines -
How is Wunsiedel described?
A. Lively and energetic
B. Sad and tired
C. Lazy and inactive
D. Quiet and thoughtful -
What is symbolized by the “glass-brick” building?
A. Strength
B. Isolation
C. Transparency and control
D. Weakness -
What does the narrator do at funerals he’s not hired for?
A. Avoids them
B. Stands far away
C. Joins them anyway
D. Takes pictures -
What kind of jokes are embedded in the narrative?
A. Visual gags
B. Satirical exaggeration
C. Dirty jokes
D. Knock-knock jokes -
What phrase becomes meaningless by repetition?
A. “Lunch time!”
B. “Have a good day!”
C. “Action will be taken!”
D. “Let’s go!” -
The narrator says the workers’ stories were like:
A. Short novels
B. Movies
C. Vending machines
D. Buttons you press to get a story -
The narrator believes that:
A. Silence is golden
B. Free time is dangerous
C. Action is overrated
D. Inactivity is his true skill -
Why did the funeral company want him?
A. He was famous
B. He looked good in black
C. He could sing
D. He was related to Wunsiedel -
How does the narrator describe his pensive nature?
A. As a weakness
B. As his strength
C. As unimportant
D. As irrelevant -
The narrator compares the cheerful waitresses to:
A. Rabbits
B. Chickens with unlaid eggs
C. Dancers
D. Robots -
The phrase “we must act” implies:
A. Urgency, often fake
B. Real emotion
C. Lack of control
D. Anger -
What does the narrator say about his funeral job?
A. It’s boring
B. It suits him perfectly
C. It’s temporary
D. It’s just for money -
What is the final mood of the story?
A. Joyful
B. Tragic
C. Calm, reflective, absurd
D. Aggressive
Answer Key:
-
C
-
C
-
B
-
B
-
C
-
C
-
C
-
C
-
C
-
C
-
B
-
C
-
C
-
D
-
B
-
B
-
B
-
C
-
B
-
C
-
B
-
C
-
C
-
B
-
C
-
C
-
C
-
B
-
C
-
B
-
C
-
C
-
C
-
D
-
C
-
A
-
C
-
A
-
C
-
C
-
B
-
C
-
D
-
D
-
B
-
B
-
B
-
A
-
B
-
C